Showing posts with label Business News. Show all posts
Showing posts with label Business News. Show all posts

Tuesday, February 1, 2011

KC company in forefront of Internet advertising business


The biggest advertising spots on the Internet are household names: Google, Facebook, Bing.

But by pulling together all sorts of digital advertising — from e-mail and search-engine ads to mobile ads and online-game offers — a Kansas City company, Adknowledge, has become the No. 4 digital advertising network.

And it plans to keep growing after announcing in January that it attracted $200 million in new outside financing.

Scott Lynn, Adknowledge’s chief executive officer, said most of the roughly million online advertisers today turned to Google. And heavily trafficked websites such as The New York Times, ESPN and Expedia attract big-brand advertisers.

But “the remainder of the Internet is very, very difficult to advertise with,” he said. “We’re trying to create a single advertiser marketplace for those other segments so that advertisers can go to a single website, enter a credit card number and buy traffic with all of these different companies through a one-stop shop.”

In just six years Lynn’s company has put together those pieces, roughly doubling its annual revenue last year to $300 million.

Its work force has grown to 330, about half of them in Kansas City. Adknowledge also has offices in New York; Los Angeles; San Francisco; Chicago; Fort Myers, Fla.; Britain; and Australia.

The Silicon Alley Insider, a website that focuses on tech business news, last year ranked Adknowledge No. 18, after Hulu and before TheLadders.com, on its list “The Digital 100: World’s Most Valuable Start-Ups.” The report estimated Adknowledge’s value at $900 million.

Some of the building blocks of Adknowledge’s success:

•A huge database of consumer profiles and their interaction with ads, used to predict where businesses should put their ads to get the best response. Adknowledge emphasizes that it does not use “cookies” to follow people online, as some companies do, and that its profiles are anonymous — consumer interactions are not linked to any person’s identity. Adknowledge has more than 60 terabytes — a terabyte is 1,000 gigabytes — of that behavior data and says it runs more than 20 billion calculations a day “to determine what ad to show to each consumer.”

•A sophisticated matching site, bidsystem.com, that makes it easier for advertisers and digital advertising channels to find one another. Adknowledge says more than 10,000 advertisers bid for traffic — to put their ads where they’re most likely to be seen. And the company says it generates “more than 280 million clicks per month” for its advertisers across “multiple channels, including e-mail, display and social advertising.”

•A series of acquisitions in the past two years to expand those channels.

Lynn said the company’s 2009 acquisitions of social media businesses such as Super Rewards (an Internet advertising company that offers points or other rewards to online users who sign up for services) and the media division of Miva Inc., one of the largest independent online advertising networks, supported Adknowledge’s vision of creating a single marketplace for online advertising.

And last summer Adknowledge acquired the Hydra Group, which has thousands of online advertising affiliates — sites that get commissions when the ads they display are clicked, especially if they generate sales or other desired actions, such as requesting information on products or services.

“We currently maintain market leadership positions with our social media and e-mail advertising businesses,” Lynn said at the time of the acquisition, “and believe that Hydra will allow us to achieve the leading position in the affiliate industry.”

Lynn said another factor in Adknowledge’s success was that “a majority of the company is technology-focused,” enabling it to come up with powerful, innovative products such as bidsystem.com and its programming to predict which advertising approach would be most effective for a particular client.

Monday, January 10, 2011

How to Clean Up Your Online Reputation


If you own a small or medium business, a good reputation--online and offline--is clearly key to your success.

The Internet can overwhelm users with information, so anything negative--especially if it appears high in search results--can have a drastically harmful effect on your company's success and reputation.

A potential customer who searches for your business online is a lot like a recruiter, trying to find the best company for the job.Among U.S. recruiters, 70 percent have rejected candidates based on their online reputation--and yet only 7 percent of Americans believe that their online reputation can affect their job search, according to a 2010 study by Microsoft and Cross-Tab Market Research.

Ignoring how your company appears in search results and on ratings Websites has arguably never been more perilous.

One significant figure in the recently altered relationship between businesses and search engines is Vitaly Borker, owner of retail eyewear Website DecorMyEyes.com, who told the New York Times in November that his unconventional search engine optimization (SEO) strategy worked like a charm: Borker harassed customers, directing them to vent on the Internet. His Website thus climbed higher in Google's search results, bolstered by the many links from established review Websites.

Google immediately reworked its code and buried DecorMyEyes along with other businesses it deemed "bad." Now that Google no longer rewards bad customer service with top spots in searches, it's a good time to examine how your business can get more positive attention in legitimate ways.
Should You Pay for Online Reputation Management?

Deciding to take control of your online reputation is a daunting task, and you may be tempted just to hire someone to do it for you. Online reputation management companies abound on the Internet--claiming everything from 100 percent success rate (or your money back) to a "special technology" that reorders search results.

Such companies may be worth looking into, but there is no magical way to erase content from the Internet. Once something is uploaded to the Web, it's impossible for you or a third party to remove it without help from the administrator of the Website where it appears.

It's even harder to remove content from search engines (like Google) that cache their results and enable surfers, with the click of the Cached link, to view content that has been "removed." In addition, the Internet Archive's Wayback Machine stores records of Websites dating back to the 1990s.

Organizations such as ReputationDefender, RemoveYourName, and Integrity Defenders offer business packages to help you take on your online reputation. Essentially, however, these services focus on two tasks: requesting that negative information about you or your company be taken down, and helping you create new content to displace the negative content.

ReputationDefender, which is perhaps the best-known reputation-oriented service, charges between $3000 and $10,000 to monitor your reputation. RemoveYourName and Integrity Defenders are a bit cheaper; their packages start at $3000 and $630, respectively. Often the quoted prices are just a starting point. ReputationDefender charges extra, for example, for helping you get rid of unsavory remarks that they uncover.

Here are some key points to remember if you decide to hire an online reputation management company:

    * Weigh any negative reviews of the company more heavily than you normally would. Remember, these companies are in the business of defending and rehabilitating reputations; if 10 "bad" reviews of their own service get through, imagine how many others they may have buried.
    * No company has the magical power to automatically remove negative reviews from the Internet.
    * Consider the benefits of a service that charges monthly versus a flat-fee service. Monthly services, such as BrandsEye, will constantly monitor your reputation. Flat-fee services, such as RemoveYourName, will spend as much time as it takes to get results. If you're looking to remove specific negative reviews, a flat-fee service might be best for you; but if you just want someone to monitor your reputation, a monthly service makes more sense.
    * It's entirely possible that a reputation-monitoring service won't be able to help you, or that the service's efforts may backfire. In the case of Ronnie Segev, ReputationDefender and a blog called The Consumerist ended up in a spitting match after ReputationDefender requested that an article about Segev be removed.